1. What we collect
When you interact with BitStarz or register an account, we collect (a) information you provide directly — name, date of birth, email, address, payment or wallet identifiers, KYC documents; (b) information generated by your use — device and browser data, IP address, session timings, pages visited, game history; and (c) information from third parties — identity checks, fraud-screening providers, and payment processors.
2. How we use your information
- To operate your BitStarz account, credit deposits and process withdrawals
- To meet regulatory obligations under our Curaçao licence, including anti-money-laundering checks
- To detect and prevent fraud, bonus abuse and multi-accounting
- To personalise game recommendations and, where you opt in, marketing communications
- To administer responsible-gambling protections such as deposit limits and self-exclusion
3. Sharing your data
BitStarz shares personal data only with (a) regulators and law-enforcement bodies where legally required; (b) payment, KYC and fraud-prevention service providers acting under contract; (c) game suppliers where necessary to credit winnings; and (d) corporate affiliates operating under equivalent privacy standards. We do not sell your data to advertisers.
4. Data security
All BitStarz traffic is protected by TLS 1.3 / SSL encryption. Passwords are hashed using industry-standard algorithms. Two-factor authentication is available on every account and strongly recommended for balances of any size. Payment and KYC data are stored in access-controlled systems with regular independent penetration testing.
5. Your rights
Depending on your jurisdiction you have rights of access, rectification, erasure, restriction, portability and objection. To exercise any of these, contact our Data Protection Officer using the details below. We respond within 30 days.
6. Cookies
BitStarz uses cookies for session management, fraud prevention, analytics and marketing. Essential cookies cannot be disabled. Non-essential cookies can be managed via the banner on your first visit or the settings link in the footer.
7. Retention
We retain account data for the lifetime of your BitStarz account and for a minimum of five years after closure in line with Curaçao AML requirements. Marketing preferences are deleted on request.
8. Contact
Data Protection Officer, BitStarz Support — via the in-account contact form or the address listed in the licensee register.